A few useful answers.
Where do you ship?
We ship within the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international destinations.
How long does delivery take?
Processing takes 1–3 business days. After dispatch, transit takes 2–7 days. The two periods are separate. Standard shipping is free on orders $59 or more, or $6.99 below $59. See our Shipping Policy for details.
How do I choose the right size?
Measure the surface, the space above it and any nearby objects. Compare both the height and widest dimension on the product page. Our vase size guide walks through a simple measuring method.
Are the flowers and other props included?
The “Included” row on each product page lists exactly what you receive. Unless stated there, flowers, branches, books and other styling accessories are not included. A set’s title and included count identify the number of pieces.
Can I put water in a vase?
Do not assume a decorative vessel is watertight. Unless the product page explicitly confirms it, display the vessel empty or with dry stems. Shell and wood pieces in particular should not be filled directly with water.
How should I care for decorative objects?
Handle glass and ceramic pieces carefully. For general dusting, use a soft dry cloth or a gentle dry brush on textured areas. Avoid soaking yarn, shell and wood decorations. Do not use abrasive cleaners or force delicate details.
What if something arrives damaged?
Contact [email protected] or 828.781.0847 with your order number and a description of the issue. Photos of the item and packaging are helpful. We cover return shipping for damage, quality issues and incorrect items; your return window remains 30 days from delivery.
How do returns and refunds work?
Request a return within 30 days of delivery. Items should be unused and in original packaging. Returns go to The Toy Bazaar LLC, 1715 S DAWSON WAY AURORA, CO 80012. Customer-choice return shipping is paid by the customer. We inspect within 3–5 business days after receipt and initiate approved refunds; bank posting times vary.
How do I reach you?
Email [email protected], call 828.781.0847 or use our contact form. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.